Nationwide Auto Transport with Trusted FMCSA-Licensed Carriers

Bigfella Auto Express - Transport Agreement

1. Brokering Service — $0 to Book Does NOT Mean Free Carrier Shopping
Bigfella Auto Express is a licensed auto transport broker that coordinates transportation between customers and independent, licensed, and insured motor carriers.

$0 to book means that no upfront payment is required to begin the carrier-search and dispatch process. It does NOT mean that Bigfella Auto Express is providing a free carrier-search service while the Customer simultaneously shops the same vehicle with other brokers or carriers.

Once an order is submitted, the Customer authorizes Bigfella Auto Express to begin actively sourcing, communicating with, and securing an appropriate motor carrier for the shipment.

2. Authorization to Market and Dispatch Vehicle
By submitting an order, the Customer authorizes Bigfella Auto Express to: market the vehicle to qualified carriers, post the shipment on dispatch boards, contact and negotiate with carriers, provide shipment details to carriers, assign an available carrier, communicate with the carrier on the Customer's behalf, coordinate pickup and delivery, and take reasonable steps necessary to arrange transportation.

3. No Duplicate Bookings or Multiple Brokers
Customers may NOT simultaneously have the same vehicle actively posted, marketed, or sourced by multiple brokers or transportation companies without first cancelling the Bigfella Auto Express order. Duplicate postings can cause confusion, interfere with carrier assignment, and increase transportation costs. The Customer is responsible for immediately notifying Bigfella Auto Express if another carrier or broker has been secured.

4. Carrier Assignment
A carrier assignment occurs when Bigfella Auto Express has secured a specific motor carrier willing to transport the Customer's vehicle and has communicated the carrier assignment to the Customer. Once a carrier has been assigned, Bigfella Auto Express has performed substantial brokerage and coordination services. Customer approval of the assigned carrier and/or final transportation price constitutes authorization to proceed with dispatch.

5. Final Transportation Price
The final transportation price is confirmed after a carrier has been identified and the Customer approves the final amount. The initial estimate or advertised price may be subject to carrier availability and market conditions until a carrier is secured. Once the Customer approves the final transportation price and carrier, the approved price becomes the agreed transportation price, subject to disclosed changes caused by circumstances outside Bigfella Auto Express's reasonable control.

6. Payment Terms
$0 to Book: No upfront payment is required to submit a transportation request or begin sourcing a carrier.
Deposit + COD: After carrier assignment and Customer approval of the final price, the applicable Bigfella Auto Express service fee and any applicable card-processing fees are charged to confirm dispatch. The remaining carrier balance is paid directly to the assigned carrier at delivery using the payment method accepted by that carrier.
Pay in Full: The Customer may elect to pay the full approved amount, plus applicable card-processing fees, after carrier assignment and approval of the final price. No carrier balance will then be due at delivery.
Zelle, Venmo, Cash App, personal checks, and wire transfers are not accepted by Bigfella Auto Express unless expressly authorized in writing.

7. Card Processing Fees
Any applicable credit or debit card processing fees are separate from the transportation service and may be non-refundable to the extent permitted by applicable law and payment processor rules.

8. Cancellation Policy
A. Before Carrier Assignment: The Customer may cancel the order before a carrier has been assigned without a cancellation fee, provided that the Customer promptly notifies Bigfella Auto Express. However, the Customer must not use Bigfella Auto Express's active carrier-search process as a free service while simultaneously arranging the same shipment through another broker or carrier.
B. After Carrier Assignment: A $250 cancellation fee applies after a carrier has been assigned. The Customer agrees that once Bigfella Auto Express has secured a carrier, substantial brokerage and coordination work has been performed and the carrier may have relied upon the assignment when accepting the shipment. The $250 cancellation fee applies when the Customer cancels after carrier assignment for reasons within the Customer's control.
C. Double-Booking / Duplicate Carrier Placement: If the Customer fails to notify Bigfella Auto Express of a cancellation and the vehicle is subsequently placed, posted, assigned, or secured by another broker or carrier, a $250 cancellation fee applies.
D. After Vehicle Pickup: Once the vehicle has been picked up by the assigned carrier, cancellation is no longer available. Transportation charges and agreed fees remain due according to the terms of the shipment.

9. No Cancellation Fee for Bigfella Auto Express or Carrier-Caused Failure
The $250 cancellation fee does not apply when cancellation is caused by Bigfella Auto Express's failure to perform its brokerage obligations or by circumstances outside the Customer's reasonable control. If a carrier cancels, becomes unavailable, or cannot perform the shipment, Bigfella Auto Express may attempt to locate a replacement carrier.

10. Vehicle Condition Disclosure
The Customer must accurately disclose: whether the vehicle runs and drives; vehicle condition; modifications; lowered or lifted suspension; oversized tires or wheels; inoperable brakes, steering, or rolling components; vehicle dimensions that differ materially from standard specifications; aftermarket equipment; damage; personal property; and any other condition that could affect loading, unloading, or transportation. Failure to accurately disclose vehicle condition may result in additional transportation charges, delays, rebooking, carrier refusal, or cancellation.

11. Pickup and Delivery Windows
Pickup and delivery dates are estimates unless expressly guaranteed in a separate written agreement. Transportation may be delayed by weather, traffic, mechanical problems, road restrictions, carrier scheduling, government restrictions, prior deliveries, acts of God, or other circumstances outside Bigfella Auto Express's reasonable control.

12. Customer Responsibilities
The Customer agrees to: provide accurate pickup and delivery addresses; provide accurate contact information; ensure the vehicle is available during the agreed pickup window; remove personal belongings and prohibited items; provide keys and necessary access; disclose vehicle condition accurately; make the vehicle reasonably accessible for loading; have an authorized person available at pickup and delivery when required; inspect the vehicle at delivery; and document any visible damage on the applicable Bill of Lading before accepting delivery.

13. Personal Property
The Customer should remove all personal belongings before transportation. Bigfella Auto Express and the assigned carrier are not responsible for personal property left inside the vehicle unless specifically agreed to in writing and permitted by applicable transportation regulations.

14. Carrier Insurance
Bigfella Auto Express works with licensed and insured motor carriers. Carrier cargo insurance applies according to the specific carrier's policy, terms, conditions, exclusions, and applicable law. Coverage generally relates to covered transportation-related loss or damage. Coverage may not apply to personal property, mechanical failure, pre-existing damage, normal wear, acts of nature, or other excluded losses. The Customer may request applicable carrier insurance information before shipment.

15. Bill of Lading and Damage Claims
The Customer acknowledges that the carrier's Bill of Lading is the controlling document for documenting vehicle condition at pickup and delivery. The Customer should inspect the vehicle at delivery and document any visible damage on the Bill of Lading before signing for delivery. Damage claims must be submitted according to the carrier's claims procedures and applicable law. Bigfella Auto Express acts as the broker and will reasonably assist the Customer in communicating with the carrier regarding a transportation claim.

16. Broker vs. Motor Carrier
Bigfella Auto Express is a transportation broker and is not the motor carrier physically transporting the vehicle unless expressly stated otherwise in writing. The vehicle may be transported by an independent third-party motor carrier selected and coordinated by Bigfella Auto Express.

17. No Guarantee of Specific Carrier
The Customer understands that Bigfella Auto Express may select a qualified carrier based on availability, route, timing, vehicle requirements, price, insurance, and other operational factors. The Customer does not have the right to require Bigfella Auto Express to use a particular carrier unless that carrier has been expressly agreed to in writing.

18. Limitation of Liability
To the maximum extent permitted by applicable law, Bigfella Auto Express is not responsible for indirect, incidental, consequential, or special damages, including loss of use, missed travel, lodging, rental vehicle expenses, lost wages, lost business, or other consequential losses arising from transportation delays, carrier delays, mechanical problems, weather, traffic, or circumstances outside Bigfella Auto Express's reasonable control. Bigfella Auto Express's role is limited to arranging and coordinating transportation between the Customer and an independent motor carrier.

19. Force Majeure
Neither Bigfella Auto Express nor the assigned carrier will be responsible for delays or inability to perform caused by circumstances beyond reasonable control, including severe weather, natural disasters, road closures, governmental action, accidents, mechanical failures, labor disruptions, carrier breakdowns, or other unforeseen transportation conditions.

20. Customer Communication
The Customer agrees to provide accurate and working telephone and email information and to promptly respond to reasonable communications regarding carrier assignment, pickup, delivery, payment, or changes to the shipment. Failure to respond may cause delays or cancellation.

21. Electronic Acceptance
Electronic acceptance, online booking, email confirmation, text-message confirmation, electronic signature, or submission of the transportation order constitutes acceptance of this Agreement to the extent permitted by applicable law. The Customer acknowledges that they have had the opportunity to review these terms before submitting the shipment.

22. Entire Agreement
This Agreement, together with the Customer's shipment details and any written terms expressly incorporated into the shipment, constitutes the entire agreement between the Customer and Bigfella Auto Express regarding the brokerage services. Any modification must be made in writing and accepted by Bigfella Auto Express.

23. Governing Law and Dispute Resolution
This Agreement shall be governed by applicable federal law and, to the extent not preempted, the laws of the State of Texas. The parties agree to attempt in good faith to resolve disputes before pursuing formal proceedings. To the extent permitted by applicable law, disputes shall be resolved through mediation and/or arbitration in Texas.

24. Customer Acknowledgment
By submitting a booking or accepting this Agreement, the Customer acknowledges and agrees to all terms above, including the cancellation policy, payment terms, and the $0 to book terms.

Bigfella Auto Express · support@bigfellaautoexpress.com · (346) 536-8700