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Terms of Service

Broker Fee

  • A broker fee is included in the total quoted price.
  • The fee covers services such as carrier vetting, transport coordination, tracking updates, and customer support throughout the shipping process.

Shipping Options

  • Standard Shipping: Typically takes 5 to 10 days based on carrier availability and distance.
  • Expedited Shipping: Available for delivery within 1 to 5 days. Additional surcharges apply.

Final Pricing

  • The quoted price includes the broker fee and any applicable surcharges, such as for expedited shipping.
  • No additional fees will be added unless agreed upon by both parties in writing.

Payment of Fees and Shipping Costs

  • Option 1: A 30% deposit is required at booking to secure a carrier. The remaining balance is due upon delivery (Zelle or cash).
  • Option 2: Pay the full amount upfront at the time of booking if preferred.
  • Note: No service will be rendered unless the booking payment is made.

Cancellation and Changes

    • If you cancel before a carrier is assigned, a non-refundable $50 fee will be retained.
    • If you cancel after a carrier has been assigned, $150 cancellation fee will be charged to cover administrative and operational expenses.

Limitation of Liability

  • Bigfella Auto Express is not liable for damages resulting from delays, vehicle damage, or unforeseen circumstances beyond our control (e.g., weather, accidents, third-party delays).
  • Issues will be handled in accordance with the carrier's insurance and relevant regulations.

Force Majeure

  • Bigfella Auto Express shall not be liable for delays or service failures due to acts of God, government restrictions, wars, labor disputes, or other uncontrollable events.

Customer Responsibilities

  • Ensure the vehicle is ready for pickup, with no personal belongings, and in operable condition unless otherwise agreed.
  • Delays or costs caused by customer failure to meet these requirements may incur additional charges.

Insurance Coverage

  • The carrier's insurance covers any damage incurred during transport.
  • It is the customer's responsibility to verify the carrier's insurance coverage and to obtain additional insurance if desired.
  • All damage claims must be reported immediately upon delivery, and Bigfella Auto Express will assist in the claims process.

Dispute Resolution

  • Any disputes will first go through mediation or arbitration before litigation.
  • Any legal action will take place in Texas courts, and Texas law will govern this agreement.

Late Payments

  • Bigfella Auto Express may charge late fees and interest of 1.5% per month (or the maximum allowed by law) if payment is not made on time.

Damage Waiver

  • Customers transporting high-value or customized vehicles should consider obtaining additional insurance beyond the carrier's coverage, as custom modifications are transported at the customer's own risk.

Delivery Delays

  • In the event of unforeseen delivery delays, compensation (e.g., rental car coverage or a refund) may be offered, subject to the terms of the delivery agreement.

Final Price Guarantee

  • The price quoted at booking is final and will not change unless the customer requests modifications.

Privacy Policy

Information Collection

  • We collect personal information such as your name, contact details, vehicle information, and payment data for the purpose of providing auto transport services.
  • We may collect website usage data, including IP addresses, browser types, and usage patterns, to improve our services.

Information Usage

  • Personal information is used to process bookings, communicate with customers, and enhance our services.
  • We do not share personal information with third parties, except as necessary to fulfill your transport service (e.g., sharing details with the carrier).

Payment Security

  • All payment transactions are encrypted and processed through Stripe to ensure security.
  • Bigfella Auto Express does not store full payment information on its servers.

Data Protection

  • We comply with all relevant data protection laws.
  • You have the right to access, update, or delete your personal information at any time by contacting us.

Cookies

  • Our website uses cookies to improve user experience. By continuing to use our website, you consent to our use of cookies.