Terms of Service
Broker Fee
- A broker fee is included in the total quoted price.
- The fee covers services such as carrier vetting, transport coordination, tracking updates, and customer support throughout the shipping process.
Shipping Options
- Standard Shipping: Typically takes 5 to 10 days based on carrier availability and distance.
- Expedited Shipping: Available for delivery within 1 to 5 days. Additional surcharges apply.
Final Pricing
- The quoted price includes the broker fee and any applicable surcharges, such as for expedited shipping.
- No additional fees will be added unless agreed upon by both parties in writing.
Payment of Fees and Shipping Costs
- Option 1: A 30% deposit is required at booking to secure a carrier. The remaining balance is due upon delivery (Zelle or cash).
- Option 2: Pay the full amount upfront at the time of booking if preferred.
- Note: No service will be rendered unless the booking payment is made.
Cancellation and Changes
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- If you cancel before a carrier is assigned, a non-refundable $50 fee will be retained.
- If you cancel after a carrier has been assigned, $150 cancellation fee will be charged to cover administrative and operational expenses.
Limitation of Liability
- Bigfella Auto Express is not liable for damages resulting from delays, vehicle damage, or unforeseen circumstances beyond our control (e.g., weather, accidents, third-party delays).
- Issues will be handled in accordance with the carrier's insurance and relevant regulations.
Force Majeure
- Bigfella Auto Express shall not be liable for delays or service failures due to acts of God, government restrictions, wars, labor disputes, or other uncontrollable events.
Customer Responsibilities
- Ensure the vehicle is ready for pickup, with no personal belongings, and in operable condition unless otherwise agreed.
- Delays or costs caused by customer failure to meet these requirements may incur additional charges.
Insurance Coverage
- The carrier's insurance covers any damage incurred during transport.
- It is the customer's responsibility to verify the carrier's insurance coverage and to obtain additional insurance if desired.
- All damage claims must be reported immediately upon delivery, and Bigfella Auto Express will assist in the claims process.
Dispute Resolution
- Any disputes will first go through mediation or arbitration before litigation.
- Any legal action will take place in Texas courts, and Texas law will govern this agreement.
Late Payments
- Bigfella Auto Express may charge late fees and interest of 1.5% per month (or the maximum allowed by law) if payment is not made on time.
Damage Waiver
- Customers transporting high-value or customized vehicles should consider obtaining additional insurance beyond the carrier's coverage, as custom modifications are transported at the customer's own risk.
Delivery Delays
- In the event of unforeseen delivery delays, compensation (e.g., rental car coverage or a refund) may be offered, subject to the terms of the delivery agreement.
Final Price Guarantee
- The price quoted at booking is final and will not change unless the customer requests modifications.
Privacy Policy
Information Collection
- We collect personal information such as your name, contact details, vehicle information, and payment data for the purpose of providing auto transport services.
- We may collect website usage data, including IP addresses, browser types, and usage patterns, to improve our services.
Information Usage
- Personal information is used to process bookings, communicate with customers, and enhance our services.
- We do not share personal information with third parties, except as necessary to fulfill your transport service (e.g., sharing details with the carrier).
Payment Security
- All payment transactions are encrypted and processed through Stripe to ensure security.
- Bigfella Auto Express does not store full payment information on its servers.
Data Protection
- We comply with all relevant data protection laws.
- You have the right to access, update, or delete your personal information at any time by contacting us.
Cookies
- Our website uses cookies to improve user experience. By continuing to use our website, you consent to our use of cookies.