Home Cancellation
Cancellation Policy
This is the same cancellation policy already published in the FAQ and the booking agreement.
Before a carrier is assigned
You may cancel the booking before a carrier has been assigned without a cancellation fee, provided you promptly notify Bigfella.
After a carrier is assigned
Once a carrier has been assigned, a $250 cancellation fee applies when you cancel the shipment for reasons within your control. Carrier assignment means Bigfella has performed substantial brokerage and coordination and the assigned carrier may have relied upon the assignment.
If a payment has already been processed, Bigfella may apply amounts otherwise refundable toward the cancellation fee, to the extent permitted by law.
When the fee does not apply
The $250 cancellation fee does not apply when cancellation results from Bigfella's failure to perform its brokerage obligations or from circumstances outside your reasonable control. If an assigned carrier cancels or cannot complete the shipment, Bigfella may attempt to locate a replacement carrier, which may require a different transportation price.
How to cancel
Call 1(346)637-2326, email hello@bigfellaautoexpress.com, or use the Need Help form.