What to Know Before You Book

You see a Direct Quote for the vehicle and the two addresses you enter. Booking that request places a $1 authorization hold. Bigfella searches for a qualified motor carrier. You approve that carrier and the final price before the transportation charge. Bigfella Price Lock keeps the approved price for 30 days unless you change the shipment.

Before you submit the request

Have the pickup and delivery ZIPs, the year, make, and model, and an honest note about whether the car runs. Mention a lift, a severe drop, or a street a full-size truck cannot enter. Personal items should be out of the car before pickup. Open and enclosed are different trailers. Express and White Glove are service levels, not a dated delivery.

You can cancel at no charge before a carrier is assigned. After assignment, a $250 fee applies when you cancel for reasons within your control. That fee does not apply if Bigfella or the assigned carrier cannot complete the shipment.

This page is the short version. The full question list is the car shipping FAQ. The reference articles are in the Car Shipping Guide.

Read next: how car shipping works, cargo insurance, Houston.

Questions

What should I know before I book?

The calculator shows an instant quote. Price Lock means the final price you approve after shipment and carrier review is locked for 30 days unless you request a change to the shipment or service. Booking places a $1 authorization hold. You approve the carrier name, USDOT, MC, insurance, and final price before the transportation charge.

What is your cancellation policy?

You can cancel at no charge before a carrier is assigned. After a carrier is assigned, a $250 cancellation fee applies when you cancel for reasons within your control. The $250 fee does not apply if Bigfella or the assigned carrier cannot complete the shipment.