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Frequently Asked Questions
Common questions about our vehicle transport services.
Q Are you a broker or a carrier? What is the difference?
A: Bigfella Auto Express operates as an auto transport broker. This means we do not own or operate the trucks that physically transport your vehicle. Instead, we connect you with licensed and insured carriers who are responsible for the actual transport of your vehicle.
The key differences between a broker and a carrier are:
Brokers:
- Role: Act as intermediaries between customers and carriers
- Licensing: FMCSA broker authority required
- Insurance: Ensure carriers have proper coverage
Carriers:
- Role: Own/operate transport trucks
- Licensing: FMCSA carrier authority required
- Insurance: Carry their own cargo insurance
By using a broker like Bigfella Auto Express, you benefit from our extensive network of reliable carriers, competitive pricing, and dedicated customer support throughout the transport process.
Q How much does it cost to ship a car?
A: The cost of shipping a vehicle varies depending on distance, vehicle size, and transport type (open or enclosed). Request a free quote for an exact price.
Q How long does it take to transport a vehicle?
A: Delivery times depend on the route and distance, typically ranging from 1 to 10 days. We'll provide an estimated delivery window when you book.
Q What factors affect auto transport pricing?
A: Pricing is influenced by the distance, vehicle type, transport method, seasonality, and current fuel prices.
Q Is my vehicle insured during transport?
A: Yes, all vehicles are covered by the carrier's insurance during transit. We require a minimum cargo coverage of 250k for all approved carriers in our network.
Q What is the difference between open and enclosed transport?
A: Open transport is more affordable but exposes the vehicle to weather and road conditions. Enclosed transport offers extra protection, ideal for luxury or classic cars.
Q Can I ship personal items inside my vehicle?
A: While some carriers allow limited personal items, it's generally recommended not to exceed 100 lbs, and any belongings are shipped at your own risk.
Q How do I prepare my vehicle for shipping?
A: Clean the car, remove personal items, ensure the fuel tank is about a quarter full, disable alarms, and document any pre-existing damage.
Q Do you offer door-to-door transport services?
A: Yes, we provide convenient door-to-door transport, where we pick up and deliver your vehicle as close to your specified locations as possible.
Q Can I track my vehicle during transit?
A: Yes, we provide updates throughout the shipping process. You can contact our team at any time to check the status of your vehicle.
Q What payment methods do you accept for booking?
A: We offer a variety of convenient payment options:
- Affirm financing. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
- All major credit/debit cards (Visa, Mastercard, Amex, Discover)
- Zelle, Apple Pay, and Google Pay.
Q Can I track my vehicle via GPS?
A: Yes, but tracking availability depends on the carrier. All electronic Bills of Lading (BOL) and tracking are managed through Super Dispatch. Some carriers choose not to enable GPS tracking due to security concerns for their trucks (rather than the vehicle being transported).
As an alternative, we recommend placing an Apple AirTag or similar tracking device in your vehicle for added visibility.
Still Have Questions?
Contact our team for personalized assistance with your vehicle transport needs.