FAQs
- Are you a broker or a carrier? What is the difference?
A: Bigfella Auto Express operates as an auto transport broker. This means we do not own or operate the trucks that physically transport your vehicle. Instead, we connect you with licensed and insured carriers who are responsible for the actual transport of your vehicle.
The key differences between a broker and a carrier are:
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Brokers:
- Role: Brokers act as intermediaries between customers and carriers. We facilitate the transport process by coordinating logistics, finding qualified carriers, and handling customer service.
- Licensing: Brokers are required to have a Federal Motor Carrier Safety Administration (FMCSA) broker authority and must comply with regulations to ensure safe and reliable transport.
- Insurance: Brokers typically do not have cargo insurance on the vehicles being transported, but we ensure that the carriers we work with have appropriate insurance coverage.
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Carriers:
- Role: Carriers are the companies or individuals that own and operate the trucks used to transport vehicles. They are responsible for the safe loading, transport, and unloading of your vehicle.
- Licensing: Carriers must also be licensed through the FMCSA and meet specific requirements to legally transport vehicles across state lines.
- Insurance: Carriers have their own cargo insurance to protect the vehicles they transport while in their custody.
By using a broker like Bigfella Auto Express, you benefit from our extensive network of reliable carriers, competitive pricing, and dedicated customer support throughout the transport process.
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How much does it cost to ship a car?
- How long does it take to transport a vehicle?
- What factors affect auto transport pricing?
- Is my vehicle insured during transport?
- What is the difference between open and enclosed transport?
- Can I ship personal items inside my vehicle?
- How do I prepare my vehicle for shipping?
- Do you offer door-to-door transport services?
- Can I track my vehicle during transit?
- What payment methods do you accept for booking?
We offer a variety of convenient payment options:
At Pickup: Pay using Zelle or any major debit/credit card.
At Delivery: Payments can be made with cash or Zelle.
Upfront Payment: Choose to pay the full amount at booking using Zelle, any major debit/credit card, or Affirm for flexible payment plans.