When it comes to shipping your vehicle — whether you’re relocating across the country, buying a car out of state, or sending a classic to a show — choosing the right auto transport company is one of the most important decisions you’ll make. The industry includes brokers, carriers, drivers, and dealerships, and not all of them operate with the same level of reliability, transparency, or compliance. FinancialContent
Bigfella Auto Express, a Houston-based auto transport provider, emphasizes that successful research isn’t about finding a company with a few good reviews — it’s about verifying that the company is legally authorized, transparent, and communicative, with a documented track record of safety and compliance. FinancialContent
One of the most reliable steps in researching a transport company is to use federal databases. Legitimate auto transport companies must be registered with the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration (FMCSA). Verification tools like the FMCSA’s SAFER System allow you to check:
USDOT number — Confirm the company is legally registered for interstate transport
Insurance and compliance history — See if the company maintains proper liability and cargo coverage
Inspection and safety ratings — Ensure the provider meets federal safety standards FMCSA+1
These checks help you avoid scams and unlicensed operators — a major concern in the industry. carxnow.com
Many consumers don’t realize there’s a difference between a broker and a carrier:
Brokers arrange transportation services and connect you with carriers
Carriers are the ones physically transporting the vehicle
It’s possible to work with a broker who contracts a third-party carrier — but that’s only safe if you can independently verify the carrier’s FMCSA credentials and insurance. FMCSA
Before paying any money, insist on a written contract that clearly outlines:
Pickup and delivery windows
What type of service you’re getting (open vs. enclosed)
Total cost and payment schedule
Cancellation and refund terms
Transparent pricing is an indicator of professionalism — especially when companies avoid unconventional or large upfront requests that can signal bait-and-switch tactics. carxnow.com
Online reviews can be helpful when used the right way. Instead of just looking at star ratings, pay attention to:
Detailed experiences describing communication, delivery time, and claims handling
Patterns of complaints across multiple platforms
Reviews on trusted community sites, Better Business Bureau (BBB), or industry forums
Forums like Reddit or Facebook groups can offer insights into common issues in the industry, but they shouldn’t replace federal verification and written documentation. AutoStar Transport Express+1
Before committing to a quote, ask any company or broker:
Is this quote guaranteed or market-based?
Who exactly is the carrier assigned to my vehicle?
What insurance protects my car during transport?
How are delays or damage claims handled? Reddit
These questions help you evaluate a company’s professionalism and communication approach — critical elements of a smooth transport experience.
Some signs of an unreliable auto transport company include:
Offering quotes far below market norms
No physical address or business registration info
High-pressure sales tactics
Vague answers about pricing, insurance, or pickup/delivery timelines carxnow.com
Understanding these warning signs can prevent you from falling for scams or poor service.
Researching properly protects your vehicle — one of your most valuable assets — and saves you time, money, and stress. By combining federal verification, thoughtful questions, and strategic review analysis, you’ll be equipped to choose a company that prioritizes safety, transparency, and clear communication. FinancialContent