Skip to content
All posts

How to Properly Research Auto Transport Companies — Expert Tips from Bigfella Auto Express

By  Bigfella Auto Express  ·  2 minute read
truck2-1

When it comes to shipping your vehicle — whether you’re relocating across the country, buying a car out of state, or sending a classic to a show — choosing the right auto transport company is one of the most important decisions you’ll make. The industry includes brokers, carriers, drivers, and dealerships, and not all of them operate with the same level of reliability, transparency, or compliance. FinancialContent

Bigfella Auto Express, a Houston-based auto transport provider, emphasizes that successful research isn’t about finding a company with a few good reviews — it’s about verifying that the company is legally authorized, transparent, and communicative, with a documented track record of safety and compliance. FinancialContent

1. Start with Federal Verification Tools

One of the most reliable steps in researching a transport company is to use federal databases. Legitimate auto transport companies must be registered with the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration (FMCSA). Verification tools like the FMCSA’s SAFER System allow you to check:

  • USDOT number — Confirm the company is legally registered for interstate transport

  • Insurance and compliance history — See if the company maintains proper liability and cargo coverage

  • Inspection and safety ratings — Ensure the provider meets federal safety standards FMCSA+1

These checks help you avoid scams and unlicensed operators — a major concern in the industry. carxnow.com

2. Understand Brokers vs. Carriers

Many consumers don’t realize there’s a difference between a broker and a carrier:

  • Brokers arrange transportation services and connect you with carriers

  • Carriers are the ones physically transporting the vehicle

It’s possible to work with a broker who contracts a third-party carrier — but that’s only safe if you can independently verify the carrier’s FMCSA credentials and insurance. FMCSA

3. Look for Written Service Terms & Transparent Pricing

Before paying any money, insist on a written contract that clearly outlines:

  • Pickup and delivery windows

  • What type of service you’re getting (open vs. enclosed)

  • Total cost and payment schedule

  • Cancellation and refund terms

Transparent pricing is an indicator of professionalism — especially when companies avoid unconventional or large upfront requests that can signal bait-and-switch tactics. carxnow.com

4. Use Reviews Strategically — But Carefully

Online reviews can be helpful when used the right way. Instead of just looking at star ratings, pay attention to:

  • Detailed experiences describing communication, delivery time, and claims handling

  • Patterns of complaints across multiple platforms

  • Reviews on trusted community sites, Better Business Bureau (BBB), or industry forums

Forums like Reddit or Facebook groups can offer insights into common issues in the industry, but they shouldn’t replace federal verification and written documentation. AutoStar Transport Express+1

5. Ask the Right Questions Before You Book

Before committing to a quote, ask any company or broker:

  • Is this quote guaranteed or market-based?

  • Who exactly is the carrier assigned to my vehicle?

  • What insurance protects my car during transport?

  • How are delays or damage claims handled? Reddit

These questions help you evaluate a company’s professionalism and communication approach — critical elements of a smooth transport experience.

6. Beware Common Red Flags

Some signs of an unreliable auto transport company include:

  • Offering quotes far below market norms

  • No physical address or business registration info

  • High-pressure sales tactics

  • Vague answers about pricing, insurance, or pickup/delivery timelines carxnow.com

Understanding these warning signs can prevent you from falling for scams or poor service.

Why This Matters

Researching properly protects your vehicle — one of your most valuable assets — and saves you time, money, and stress. By combining federal verification, thoughtful questions, and strategic review analysis, you’ll be equipped to choose a company that prioritizes safety, transparency, and clear communication. FinancialContent