At Bigfella Auto Express, we take customer safety and carrier reliability seriously. Every vehicle we ship is entrusted to FMCSA-verified, insured carriers who agree to clear communication and provide proper documentation. Unfortunately, not all carriers uphold those standards.
While attempting to assign a routine transport to Valy Express Inc (USDOT 3919876 / MC 1449565), we ran into multiple red flags:
Refused to send Certificate of Insurance (COI) after repeated requests
Dodged communication via email and phone
Unprofessional behavior, including harassing follow-up messages to our agents
Left false and retaliatory reviews after we decided not to move forward
This type of behavior is exactly why carrier vetting is essential in the auto transport industry.
Carrier vetting is the process of confirming that a transport company:
Has active DOT/MC authority
Maintains current cargo and liability insurance
Provides timely and professional communication
Has a history of reliable service, with no repeated customer complaints or negative reviews
If a carrier can’t produce basic insurance documents or behaves aggressively when asked for them, that’s a huge red flag. These are often signs of:
Poor operations
High claim risk
Potential double brokering
Unwillingness to be held accountable
You wouldn’t hand over your car keys to a stranger with no ID—so why risk your vehicle with a carrier that won’t show proof of coverage?
At Bigfella Auto Express, we don’t take shortcuts:
Every carrier is independently verified
We maintain active COIs on file
You get peace of mind knowing we shield you from bad actors
Valy Express Inc may still be active on load boards, but based on our internal records and conduct, they’re not a company we recommend or trust. If you're working with a broker who doesn't vet carriers, you're taking a risk—and it could cost you.
Protect your vehicle. Choose a broker who stands by their process.
Choose Bigfella Auto Express.