Bigfella Auto Express is sharing this documented carrier payment dispute involving Signature Auto Transport (USDOT 2112529, MC 736507) regarding an unpaid broker fee of $275 following a completed vehicle delivery.
The purpose of this report is to provide transparency for brokers, dealerships, and customers researching auto transport carriers before selecting a transportation provider.
Bigfella Auto Express assigned a vehicle shipment to Signature Auto Transport, a carrier operating under:
Company Name: Signature Auto Transport
Legal Name: D & L Corporation
USDOT: 2112529
MC Number: 736507
The shipment was completed, but during the delivery process the customer's payment method declined. Because the customer's card payment could not be processed, the transaction had to be converted to a cash-on-delivery (COD) payment arrangement to collect the remaining funds.
As part of the original agreement, a $275 broker fee was due to Bigfella Auto Express upon completion of the shipment.
After delivery, Bigfella Auto Express made multiple attempts to contact Signature Auto Transport regarding the outstanding $275 broker fee.
Attempts were made through:
Despite these attempts, the carrier did not complete payment of the agreed broker fee.
This resulted in a financial loss to Bigfella Auto Express after the shipment was successfully completed.
Auto transport brokers provide essential services before, during, and after vehicle transportation, including:
Broker fees compensate companies for the work required to successfully arrange and manage vehicle shipments.
When a carrier accepts a load under agreed payment terms, honoring those terms is critical to maintaining trust throughout the transportation industry.
Before hiring an auto transport company, customers and brokers should research:
A carrier's ability to communicate professionally and resolve payment issues is just as important as their ability to move vehicles.
Bigfella Auto Express believes in protecting customers, brokers, dealerships, and transportation partners by maintaining clear documentation and professional business practices.
This report serves as a public record of an unresolved payment dispute involving Signature Auto Transport and an unpaid $275 broker fee.
Companies and customers considering working with any carrier should complete their own due diligence before entering into transportation agreements.