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Overview of I-5 Transport LLC
I-5 Transport LLC is an interstate auto transport carrier operating under an active USDOT authority. The company is listed in Super Dispatch and has been active in carrier networks since 2019.
- USDOT Status: Active
- Operating Authority: Authorized for interstate operation
- Cargo Type: Motor vehicles, general freight
- Insurance: Active cargo insurance reported ($500,000 limit)
- Fleet Type: Auto-hauler (up to 9 vehicles)
On paper, the carrier maintains standard compliance requirements including insurance, FMCSA visibility, and operational authority.
However, recent dispatch-level interactions and customer coordination experiences have raised concerns that brokers and shippers may want to be aware of.
Reported Experience Through Super Dispatch
This report is based on a real dispatch interaction recorded during order coordination through Super Dispatch.
During a scheduled transport assignment, the following issues were observed:
1. Pickup Location Error Due to ZIP Code Mismatch
A minor ZIP code discrepancy from the shipper resulted in the driver being directed approximately 40 miles off target from the intended pickup location.
This created delays and confusion during the dispatch process.
2. Communication Breakdown During Resolution
When the issue was identified, communication between broker, driver, and customer became strained.
Reported experience includes:
- Escalated tone during coordination
- Difficulty resolving reroute logistics
- Breakdown in standard customer-service communication flow
3. Cancellation Request and Fee Dispute
Following the delay and confusion, a cancellation was initiated from the broker side.
During this process, a $250 charge request was reportedly made by the carrier after cancellation discussions began.
This created further friction during resolution.
4. Customer Pickup Status Confusion
At the time of cancellation confirmation, there was conflicting information regarding whether the vehicle had already been loaded.
This inconsistency added uncertainty during final coordination between broker, carrier, and customer.
Super Dispatch Performance Snapshot (Carrier Profile Data)
Based on available carrier platform metrics:
- Acceptance Rate: 161 acceptances recorded
- On-time / ETA Provided: 7% reporting
- On-site Photos Taken: 94% compliance
- Late Cancellation Rate: 0% reported in system data
- Compliance Status: No FMCSA issues detected
- Insurance Valid Until: June 8, 2026
While platform metrics show generally compliant operational performance, real-world dispatch experiences may still vary depending on route, communication, and load conditions.
Key Concerns Reported by Dispatchers & Brokers
Based on this incident, the following concerns were noted:
- Sensitivity to routing or ZIP-code issues
- Communication escalation during problem resolution
- Disputes involving cancellation timing and fees
- Inconsistency in pickup status updates during dispatch
These points are not uncommon in high-volume auto transport operations, but they are important for brokers to monitor when assigning loads.
Broker Recommendation / Risk Notes
For brokers using Super Dispatch or similar load boards, it may be beneficial to:
- Double-check pickup ZIP accuracy before assignment
- Confirm carrier communication expectations upfront
- Document all pickup status updates in writing
- Clarify cancellation and fee policies before dispatch begins
- Maintain backup carrier options for time-sensitive loads
Final Summary
I-5 Transport LLC is an active, insured, and operating auto transport carrier with standard FMCSA compliance and Super Dispatch integration.
However, based on this documented dispatch experience, brokers should be aware of potential communication and coordination issues that may arise during complex or time-sensitive shipments.
As with many carriers in the auto transport industry, performance may vary depending on route conditions, dispatch clarity, and operational workload.