In today’s fast-paced auto transport industry, trust and reliability are everything. Customers entrust brokers with their valuable vehicles, expecting timely delivery and damage-free service. Unfortunately, not all carriers and brokers meet these expectations — leading to frustrations, disputes, and costly headaches.
At Bigfella Auto Express, we believe in doing things differently. Our commitment to customer protection, transparency, and accountability drives us to rigorously verify every carrier we work with, ensuring that your vehicle is in safe hands from pickup to delivery.
When you ship a vehicle, the carrier physically transports your investment across sometimes thousands of miles. A trusted carrier means:
Proper handling to prevent damage
Timely pickups and deliveries
Professional communication throughout the process
Adherence to contract terms and insurance policies
However, many brokers rely solely on dispatch platforms or minimal credential checks, exposing customers to carriers with histories of damage claims, delays, or poor communication. This gap in oversight often results in vehicles arriving late, damaged, or disputes over liability.
To protect our customers, Bigfella Auto Express developed a comprehensive carrier verification system that goes beyond the basics:
We analyze reviews not just on popular dispatch platforms like Super Dispatch but also across Google, Yelp, niche transport forums, and social media. This helps us catch any recurring complaints or red flags carriers might try to hide.
Leveraging tools like ChatGPT, we scan the internet for reviews, comments, and discussions that traditional methods might miss. This helps us uncover less obvious issues and maintain a constantly updated picture of a carrier’s reputation.
Every carrier’s insurance status is verified against official databases like the FMCSA. We require current and sufficient coverage to protect your vehicle in the unlikely event of an accident or damage.
We carefully review BOL documents to ensure their accuracy and legitimacy. This step guards against fraudulent inspection reports or manipulated claims that can complicate damage resolution.
Our approach is inspired by firsthand experience. Recently, a carrier we initially vetted through standard channels damaged a customer’s vehicle and failed to honor contract terms. This incident prompted a deeper investigation, revealing a history of customer complaints that would have been uncovered earlier through our enhanced screening process.
Thanks to our layered verification, we swiftly acted to protect our customer, emphasizing the importance of thorough carrier vetting for every shipment.
At Bigfella Auto Express, our responsibility extends beyond arranging transport — we advocate for our customers every step of the way. From carrier assignment and document management to claims support and transparent communication, we stand behind our service.
Our clients frequently praise our professionalism and dedication to resolving issues promptly and fairly. We believe that integrity and accountability aren’t optional — they’re the foundation of trusted partnerships.
As the auto shipping industry evolves, so must its standards. Bigfella Auto Express is committed to setting the bar higher, leveraging technology, expert knowledge, and customer-focused policies to deliver peace of mind with every shipment.
If you’re looking for an auto transport partner that values honesty, thoroughness, and real customer care, look no further.
Ready to ship your vehicle with confidence?
Visit BigfellaAutoExpress.com to get a quote or speak with our team today.