Carrier Spotlight: Ideal Transport Inc – What Shippers Should Know

When choosing an auto transport carrier, reliability, communication, and compliance are critical. At Bigfella Auto Express, we track and evaluate the carriers we work with to ensure that our customers receive the best service possible. One carrier that has recently come under review is Ideal Transport Inc, based in Westfield, Massachusetts.

Company Overview

• Company Name: Ideal Transport Inc

• USDOT: 2964908

• MC Number: 006903

• Location: 36 Bailey Dt, Westfield, MA 01085

• Operating Since: January 2017

• Trailer Capacity: Up to 9 sedans

• Cargo Insurance: $250,000 coverage (exp. May 1, 2026) with a $2,500 deductible

• FMCSA Status: Active, authorized for interstate property transport

• Joined Super Dispatch: April 2020

Ideal Transport has been in the industry for several years and continues to operate under active FMCSA authority.

Performance Metrics (Last 60 Days on Super Dispatch)

• Acceptance Rate: 74 acceptances

• Late Cancellations: 0%

• ETAs Provided: 18%

• On-Site Photos: 44%

While they are an active and insured carrier, their digital compliance and documentation have shown consistent weaknesses.

Ratings & Reviews from Shippers

Overall Ratings Received

• On-Time Transport: 15

• Good Communication: 16

• Good Customer Service: 15

Negative Reviews

• July 29, 2025 – “Driver was almost a week late, could not get updates from driver or dispatcher. Collected broker fee and kept it. Very unprofessional.”

  • Tags: Late Transport, Bad Communication, Bad Customer Service

• August 27, 2023 – “Dispatcher loading for multiple companies (Viva Express, Ideal Transportation, T Transportation). Impossible to reach, constantly requests dry run fees. Tells customers bad things about brokers.”

  • Tags: Bad Communication, Bad Customer Service, Late Cancellation/No Show, Double Brokering

  • Carrier Response (Dec 6, 2023): “This company gave us a vehicle that was not ready and didn’t want to pay dry run fee, bad company.”

• April 13, 2023 – “Two days no call, no show.”

  • Tags: Late Cancellation/No Show

Compliance Concerns

On our own recent order (BIGFELLA55), we observed several compliance issues, including:

• Carrier bypassed the electronic BOL and used a paper version.

• Failed to mark the load as delivered in Super Dispatch.

• Did not upload delivery photos or signed proof of delivery.

These lapses caused payment delays and created a lack of transparency in the delivery process.

Why This Matters

For customers, proper documentation ensures:

• Vehicles are inspected and photographed at pickup and delivery.

• Delivery status is accurately tracked in real time.

• Brokers and shippers are protected if issues arise.

When carriers bypass these safeguards, the result is unnecessary risk, payment disputes, and service interruptions.

Final Thoughts

Ideal Transport Inc is an established carrier with years of industry experience, but their performance record and shipper feedback show patterns of late deliveries, poor communication, and compliance issues.

At Bigfella Auto Express, we take carrier accountability seriously. By monitoring reviews, compliance, and digital documentation, we ensure our customers work only with vetted, reliable partners. When a carrier falls short, we blocklist them and escalate through Super Dispatch to protect our clients.

If you’re shipping a vehicle, work with a broker who enforces digital compliance, transparent communication, and strict carrier standards — because your car deserves more than guesswork.